Contact Us

How to contact Priscilla Bacon Lodge or the Priscilla Bacon Hospice Charity

Priscilla Bacon Lodge

Priscilla Bacon Lodge
Century Place
Colney
Norwich
NR4 7YA

Opening hours: 24 hours a day, 7 days a week.

Visiting times: 10:30am – 12:00pm and 3:00pm – 8:00pm

Reception telephone: 01603 776600

Reception email: PBL@nchc.nhs.uk
(Please note: this is not a clinical enquiries mailbox and is not manned on a constant basis.)

Clinical enquiries may require a more urgent response. For specialist palliative care advice, please call 0330 158 8011.

Healthcare professionals: if you need guidance on making a referral, please email PBL@nchc.nhs.uk for advice.

If you would like to provide positive feedback for a member of the specialist palliative care team, you can do so using this form.

Priscilla Bacon Hospice Charity

Priscilla Bacon Hospice Charity Office
Priscilla Bacon Lodge
Century Place
Colney
Norwich
NR4 7YA

Charity operating hours: 9:00am – 5:00pm, Monday – Friday

Charity telephone: 01603 331166

Charity email: enquiries@priscillabaconhospice.org.uk

**Please do not contact the Charity with patient information/enquiries – use the Priscilla Bacon Lodge details above instead**

Finding Us and Parking

Priscilla Bacon Lodge is located opposite the Inpatients wing of the Norfolk & Norwich University Hospital. Please see the map below. Use NR4 7YA in your SatNav.

Free on-site parking is available for visitors. The car park is monitored, so please enter your registration number into the terminal inside the building upon arrival.

We recognise that from time to time there may be occasions when users of our services feel that the quality or level of service provided falls short of what they could reasonably expect. We want to know about these occasions, so that we can make good the problem and plan to avoid its repetition. Click below to see the Priscilla Bacon Hospice Charity complaints procedure. Please note this procedure does not pertain to care provided by Priscilla Bacon Lodge. If your complaint relates to this, please contact us and we will pass on the correct contact details you require.

Complaints Procedure